Our expectations for buying all sorts of consumer goods has gone through a
radical transformation we now take for granted. Why should we not expect this
same level of service from IT businesses? We accept the status quo for how
software delivery exists today but would reject it without hesitation if it
were applied to pretty much any other online consumer experience.
Take pizza delivery as an example. Fifteen years ago ordering a pizza meant
trying to choose an item from a grease-stained menu somebody shoved under
your door. You'd make a phone call and end up speaking to somebody who
sounded like they were trapped in a dungeon. You'd do your best to
communicate your order, often repeating it a few times. They put you on hold,
"Sorry I got to get a pencil." You attempt to communicate clearly with them.
They take down your order and promise to get the pizza to you quic... (more)
Not long ago, customers and prospects had to find a computer to visit your
website. But today they're online 24/7 via mobile devices. Serving your
customers is now a continuous interaction, and this phenomenon will only grow
in the coming years as customers and prospects demand reliable and up-to-date
Web services from anywhere at any time. For your organization, this
translates into constant pressure to quickly and frequently add features and
updates to your application services.
The environment also makes the quality of your online services more important
than ever as issues b... (more)
The growth of cloud services for business has been a hot topic for years now,
but 2012 was the year when the cloud went from market hype to mainstream
deployment. Most organizations have now adopted a private cloud of some kind,
but caution is preventing them from taking full advantage. Exploring the
potential benefits of new tools is vital if IT departments hope to see real
Recent Gartner research highlights the importance of digital technologies for
CIOs in the coming year. Gartner's Mark McDonald described the problem
succinctly, "IT needs new tools if it h... (more)
Many businesses are closely scrutinizing the concept of Continuous Delivery
and, in most cases, competitive pressure is the driver. CD allows you to
deploy applications without having to write endless scripts, provisioning
test environments on-demand, and creating delivery pipelines so anybody can
see the current status of enhancements-just to name a few.
In truth, Continuous Delivery is a response to the challenge of software
taking ages to deliver and then not being what the customer wanted in the
first place, leading to cost overruns, low ratings and unhappy users. If your
Evolve or Die: What Agile and Continuous Delivery Mean for Change Management
Change Management was designed to cater for "big bang" software changes with
enormous risk, as a means of preventing disaster by exhaustive review. Modern
software development has moved on. Continuous Delivery and Agile aren't just
speeding up software delivery, they're also improving the quality of
software. The speed of Continuous Delivery (CD) makes it fundamentally
incompatible with traditional Change Management (CM).
This town ain't big enough for the both of them.
How does CM benefit you?
When you s... (more)